Southern Islands Jobs Assistant Manager, Reservations & Call Centre Position at Capella Hotel Singapore

Image Capella Hotel Singapore
  • Job vacancies posted on: 12 months ago

We are hiring! To candidates with Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma & Advanced/Higher/Graduate Diploma which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we Capella Hotel Singapore, are looking for candidates who are interested to join us and fill the position as assistant manager, reservations & call centre and dedicated to work in full time which domiciled in Southern Islands and surrounding areas.

We offer a competitive monthly base salary from SGD 2.000 - SGD 5.700.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Capella Hotel Singapore
Position Assistant Manager, Reservations & Call Centre
Region Southern Islands
Career Level Junior Executive
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Position Overview

The Assistant Manager, Capella Connects provides guests, with exceptional customer service throughout the reservation process. Assisting the Manager, Capella Connects, he/she works in conjunction with Front Desk team to meet departmental standards, service level and revenue goals.

A. Manage Room Inventory

  1. Manage room inventory to maximise occupancy Monitor room sales and booking pick-up rates for management reporting
  2. Assist to prepares the necessary reports required for monthly submission
  3. Resolve situations arising from overbooking of room inventory
  4. Monitor waitlist and determine priority of guests to be called

B. Manage Reservation Requests

  1. Analyse guest data and feedback to improve service quality
  2. Manage service recovery for escalated guests’ concerns and feedback
  3. Research and respond to travel agent commission inquiries

C. Manage Reservation and Call Center Operations

  1. Analyse no-shows and cancellations to improvise procedures to rectify situations
  2. Conduct quality checks in property management system to ensure data accuracy
  3. Lead the development of department’s strategies and operations plans
  4. Manage related reservations systems to ensure correct configurations and full working capacity

D. Manage Human Resources, Finance and Continuous Improvement

  1. Facilitate opportunities for knowledge and information sharing to achieve team goals

Talent Profile

  1. 1-3 years of supervisory experience in similar capacity
  2. Ability to handle multiple tasks
  3. Ability to delegate and organize work flow Must have strong customer service skills
  4. Willing to work a flexible schedule including weekends
  5. Understanding of hotel revenue management. Knowledge of hotel revenue management concepts, processes and strategies

Office/Company Address

Country Singapore
Region Central
City Southern Islands
Map Google Map

Benefit

  • Shuttle Bus Provided
  • Meals Provided
  • Birthday Leave

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Company Description

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore.

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.

Company Info

  • Industry: Hotel / Hospitality
  • Registration No.: 53111722K
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 1 day
  • Specific Location: Sentosa
This vacancy is suitable for those of you who live in the following areas: Central