Southern Islands Jobs Capella Connects Executive (reservations & Call Centre) Position at Capella Hotel Singapore

Image Capella Hotel Singapore
  • Job vacancies posted on: 12 months ago

Capella Hotel Singapore has open a job vacancy for the domicile of Southern Islands and surrounding areas as capella connects executive (reservations & call centre) with full time work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma & Advanced/Higher/Graduate Diploma and experienced and have the integrity to work in the field of Services & Customer Service.

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary SGD 2.000 - SGD 5.700 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company Capella Hotel Singapore
Position Capella Connects Executive (reservations & Call Centre)
Region Southern Islands
Career Level Junior Executive
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Position Overview

The Capella Connects Executive handles reservations enquiries and employ sales techniques in order to secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling and suggestive selling methods. Responds to communications from guests, travel agents, and referral networks concerning reservations and to includes group reservations received. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications.

The Role

  • Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents.
  • Provide responses while anticipating and recognizing individual guest needs.
  • Pass on requests in a timely and accurate manner to appropriate colleagues
  • Input and access data in computer with accuracy and efficiency
  • Promote hotel marketing programs.
  • Communicate and verify information regarding reservations to the appropriate party.
  • Assign reservations based on guest preferences and availability.
  • Enter all sales booking and group contracts on a timely basis.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate pertinent guest information to designated departments/personnel.
  • Create and maintains reservation records by date of arrivals.
  • Prepare letters of confirmation.
  • Process cancellations and modifications and promptly.
  • Process and monitor advance deposits/prepayment on reservations.

Talent Profile

  • Must have strong customer service skills.
  • Must have strong verbal and written communication skills.
  • Willing to work a flexible schedule including weekends.
  • Understanding of hotel revenue management.
  • Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities.

Office/Company Address

Country Singapore
Region Central
City Southern Islands
Map Google Map

Benefit

  • Shuttle Bus Provided
  • Meals Provided
  • Birthday Leave

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Company Description

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore.

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.

Company Info

  • Industry: Hotel / Hospitality
  • Registration No.: 53111722K
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 1 day
  • Specific Location: Sentosa
This vacancy is suitable for those of you who live in the following areas: Central