Marina East Jobs Customer Insights Specialist Position at Prudential Assurance Company Singapore

Image Prudential Assurance Company Singapore
  • Job vacancies posted on: 12 months ago

We are open recruitment and happily inform you that we are looking for candidates to fill the position of Customer Insights Specialist in our company, Prudential Assurance Company Singapore. For candidates who reside in Marina East and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Sales/Marketing & Marketing/Business Dev and possess a Bachelor's Degree, Post Graduate Diploma & Professional Degree or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from SGD 4.500 - SGD 5.700 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Prudential Assurance Company Singapore
Position Customer Insights Specialist
Region Marina East
Career Level Senior Executive
Work Experience 3 years
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Marketing/Business Dev, Sales/Marketing
Minimum Salary SGD 4.500
Maximum Salary SGD 5.700

In this role, the ideal candidate will support the Head of Customer Insights with the management of ongoing research programs as well as incoming stakeholder requests for the design and implementation of research activities that will yield findings and insights in support of the stakeholders’ development of business plans and decisions.The ideal candidate will bear the core responsibility of the ongoing management, maintenance, enhancement and evolution of the Voice-of-Customer (VOC) Program, with advice, guidance and support from the Head of Customer Insights.

Key tasks include:

  • Conduct of an annual program review with each stakeholder function, during which the continued relevance, as well as integrity and robustness of the existing survey construct and assessment scope will be examined and tweaked, as appropriate. 
  • Oversight of the ongoing operational health of the VOC Program (e.g. ensuring survey invitations are delivered in the expected format as per the stated schedule, completed surveys are captured via the VOC platform at an ongoing basis etc.)
  • Preparation of a monthly report detailing findings for each touchpoint, which includes deep-diving into the findings to identify root causes of issues observed by connecting with the relevant functions across the organization
  • Conduct of periodic sharing sessions where stakeholders will be guided through the findings for the period as well as how those findings have been trending across the months / to date
  • Collaborate with stakeholders on the development of action plans to overcome performance issues or challenges identified
  • Conceptualization, development and implementation of new touchpoints as appropriate
  • Identification of overarching business problems during the course of the management of the program and surfacing them at relevant stakeholder forums and / or task force to facilitate the necessary review and action planning as appropriate

The Head of Customer Insights will also accord the ideal candidate with exposure, knowledge and guidance in terms of the management of end-to-end research activities in response to stakeholders’ requests and needs, including:

  • The conceptualization and design of appropriate research activities, with a view and understanding of the stakeholders’ business needs and objectives
  • The implementation of the research activities, including the design and preparation of fieldwork materials, the conduct of fieldwork, the review of resultant data, the analysis of findings and the development of research insights
  • The presentation and socialization of resultant research findings and insights with stakeholders

In particular, the Head of Customer Insights will create robust on-the-job learning opportunities in support of the candidate’s hands-on assimilation of tasks like questionnaire design, fieldwork moderation (e.g. Discussion Boards, Focus Group Discussions, In-depth Interviews etc.).

Additionally, the ideal candidate will be tasked to assist the Head of Customer Insights with the conceptualization of a calendar of pre-emptive research topics and activities – in support of the organization’s overarching business goals and with an aim to creating a media footprint that sets PACS forth as a subject matter expert that aims to help our customers live better, longer. Activities may include the design and implementation of appropriate research activities, the development of collaterals detailing key findings and insights, the socialization of the research findings and insights with relevant stakeholder functions, the utilization of social media channels (e.g. LinkedIn etc.) for the sharing insights nuggets as appropriate.

Last but not least, the ideal candidate will also support the Head of Customer Insights with the ongoing management, maintenance, evolution and enhancement of a monthly dashboard that serves to equip the senior management team with a single-page view of our progress spanning our financial targets, operational metrics as well as customer satisfaction.

Who we are looking for:

Competencies and Personal Traits

  • Copes and functions well within a dynamic and evolving environment
  • Demonstrates curiosity and possesses an inquisitive and analytical mindset
  • Demonstrates passion and drive to succeed in assigned tasks
  • Demonstrates accountability to assigned responsibilities
  • Is independent and driven
  • Is resourceful in navigating the organization in securing relevant personnel and inputs
  • Is a committed individual who strives to meet or better assigned timelines
  • Is detailed oriented
  • Possesses a robust understanding of the PACS business construct and priorities
  • Possesses a positive can-do attitude
  • Possesses highly developed interpersonal skills (in both one-to-one or group settings)
  • Possesses excellent verbal and written communication skills

Working Experience

  • 4-6 years of relevant experience supporting Customer Insights and / or Market Research-related activities and initiatives
  • Strong project management skills with the ability to manage multiple tasks concurrently
  • Strong working knowledge and experience with survey administration platforms like Qualtrics, Alida
  • Adept at managing projects that span multiple stakeholders (both internal – e.g. stakeholders, functional leads; and external – e.g. vendors)

Education

  • Minimum of a Bachelor’s Degree – preferably in a business, communications, management, marketing or finance discipline

Language

  • Excellent spoken and written skills in English

Office/Company Address

Country Singapore
Region Central
City Marina East
Map Google Map

Benefit

  • Flexible and hybrid working arrangement
  • Attractive offer package and staff benefits

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Company Description

Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people’s wealth, help them grow their assets, and empower them to save for their goals.

The business has more than 18 million life customers in Asia and Africa.Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

We are proud to be included in the 2022 Bloomberg Gender Equality Index. The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Company Info

  • Industry: Insurance
  • Registration No.: 199002477Z
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 20 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Flexible Work Arrangements (Hybrid), Leave Benefits, Congratulatory Gifts, Business Casual
This vacancy is suitable for those of you who live in the following areas: Central