Orchard Jobs Guest Service Team Leader (front Office) Position at Pan Pacific Orchard Singapore

Image Pan Pacific Orchard Singapore
  • Job vacancies posted on: 12 months ago

Our company, Pan Pacific Orchard Singapore is currently opening occasion for those of you who are interested in becoming a part of our company specifically Orchard and its surrounding areas. For those of you who are interested to be a part of our company with the position of Guest Service Team Leader (Front Office) and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Primary/Secondary School/O Level
  • Experienced in Hotel/Restaurant & Hotel/Tourism
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of SGD 2.000 - SGD 5.700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Pan Pacific Orchard Singapore
Position Guest Service Team Leader (front Office)
Region Orchard
Career Level Junior Executive
Work Experience 2 years
Qualification Primary/Secondary School/O Level
Type of Work Full-Time
Specialization Required Hotel/Restaurant, Hotel/Tourism
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city’s landscape.

The Guest Service Team Leader assist in supervising the Front Desk (Reception) operation and communications to ensure positive arrival and departure experience for all guests.

Our Expectations:

  • Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.
  • Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.
  • Ensure that all current promotional and or activity information is communicated to the team.
  • Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
  • Prepare group pre-registration as directed by the Front Office Manager.
  • Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis by conducting weekly inventory of supplies eg: Key Cards, Key cards holder, Letter head, registration card etc.
  • Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.
  • Assist Guest Service Ambassador at the front desk with check – in, check outs and cashiering work as and when required.
  • Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured.
  • Check the details of Guest Service Ambassador cashier’s work and ensure supporting documents for city ledger/paid outs are attached and followed as per policies.
  • Conduct daily briefing for all Front Office staff in the absence of the Guest Services Manager and/or Front Office Manager.
  • Be alert and report any faults, defects and unusual activity of the property to relevant departments
  • Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated Guest Service Team Leader with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience with good knowledge of the OPERA System, write in to have a chat with us!

Office/Company Address

Country Singapore
Region Central Region
City Orchard
Address 10 Claymore Rd, Pan Pacific Orchard, Singapore, Singapura 229540
Map Google Map


  • Competitive Salary & Attractive Benefits
  • Career development opportunities
  • Opportunity to be part of the pre-opening team

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Company Description

Opening May 2023,Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in SIngapore's prime district Orchard Road.

The 23-floor destination hotel redefines the city's landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist.The Beach Terrace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar.At the highest levels of the Cloud Terrace, level 18 will house Orchard's highest pillarless ballroom, Claymore Ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.

Company Info

  • Industry: Hotel / Hospitality
  • Registration No.: 200614511Z
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 7 days
  • Benefits & Others: Dental, Medical, Performance Bonus, Associate Dining, Room Stay discounts & many others, Uniform for Operation teams and Business attire for Support teams, Operational roles-shift duty, include weekends.Support roles-8.30am-6pm (Mon-Fri)
This vacancy is suitable for those of you who live in the following areas: Central Region