It Desktop Support Engineer (l1 & L2) Vacancies at MMC Success Pte. Ltd.

Image MMC Success Pte. Ltd.
  • Job vacancies posted on: 12 months ago

As a competent company, we MMC Success Pte. Ltd. are looking for candidates for the position of it desktop support engineer (l1 & l2) with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Not Specified, experienced in Services & Tech & Helpdesk Support and domiciled in Central & East and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary SGD 2.000 - SGD 5.700 in accordance with the decisions of our company's HRD.

Job Info

Company MMC Success Pte. Ltd.
Position It Desktop Support Engineer (l1 & L2)
Region Central, East
Career Level Junior Executive
Work Experience 2 years
Qualification Not Specified
Type of Work Full-Time
Specialization Required Services, Tech & Helpdesk Support
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700
  • Competitive remuneration and benefits package
  • AWS + VB (twice a year)
  • Continuous Learning Opportunities

Responsibilities:

  • Responsible for break-fix support for IT related equipments
  • Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation
  • Supports new projects, OS installations, upgrades, patches and creation of documentation
  • Supporting the roll-out of new applications
  • Setting up new users’ accounts, profiles and dealing with password issues
  • Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
  • Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures
  • Perform preventive and corrective maintenance works as scheduled
  • Responding within agreed time limits to call-outs
  • Ensure an efficient tracking system of all paper-work
  • Review and conduct impact analysis of IT infrastructure requirements and issues
  • Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
  • Keep management informed by tracking incidents and customer requests and escalate if necessary
  • Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
  • Work within a team environment to ensure availability of customer’s servers with significant business or IT impact

Requirements:

  • Nitec or Diploma in Computing, Computer Science or Computer Engineering or Equivalent
  • Minimum 2-year experience in an IT position
  • Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
  • Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred

How to Apply:

Interested candidates, please submit your updated resume in MSWORD

format by using Apply Now button.

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107

Office/Company Address

Country Singapore
Region Central
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Country Singapore
Region East
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

MMC Success is a leading recruitment agency that provide integrated end-to-end HR solutions in Singapore.

Our depth of experience enable us to understand the recruitment market, we manage to provide a professional HR solutions and develop a quality relationships between companies and candidates.

Our current and future team member of MMC Success are well trained with enthusiasm, responsible, professional and trust-worthy to give the best in service.

Company Info

This vacancy is suitable for those of you who live in the following areas: Central, East

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