Kallang Jobs Systems Engineer (service) Position at ANTLABS PTE. LTD.

Image ANTLABS PTE. LTD.
  • Job vacancies posted on: 10 months ago

Candidates who are domiciled in Kallang and its surroundings and meet these following minimum criteria:

  • Qualification: Higher Secondary/Pre-U/'A' Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Computer/Information Technology & IT-Network/Sys/DB Admin
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of SGD 2.000 - SGD 5.700. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company ANTLABS PTE. LTD.
Position Systems Engineer (service)
Region Kallang
Career Level Senior Executive
Work Experience 3 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Higher Secondary/Pre-U/'A' Level, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Computer/Information Technology, IT-Network/Sys/DB Admin
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Systems Engineer (Service)

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

  • Have at least 3 years’ experience working with Linux OS (Centos)
  • Be comfortable in handling critical customers solution projects

Job Description

  • Project Support.
  • Responsible as Principal Engineer for assigned solution projects
  • Understanding of scope environment of existing project support & manage customers
  • Troubleshoot and recover customer services within SLA (onsite/remote)
  • Require traveling to customer sites when needed
  • Provide necessary technical training for new staff, L1 or customer (when needed)
  • Take over upcoming new projects from Solution Team, understand technical solutions and provide support
  • Product Support.
  • Perform technical escalation point for Service Desk (L1)
  • Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)
  • Troubleshoot and recover customer services within SLA
  • Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s)
  • Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services
  • Timely share available new updates for relevant solutions to customers and schedule patch update
  • Maintain solution projects detailed database and update accordingly
  • Maintain OPS, NMS and perform basic operations
  • Perform weekly rotational on-call standby duties

Skill Set

  • Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)
  • Good hands-on working experience in –
  • Database (MySQL, MariaDB)
  • Clustering/HA (Pacemaker, Heartbeat, DRBD)
  • Web services – Apache/Nginx
  • Troubleshooting skills to analyse and isolate technical issues
  • Technical explanation and incident management skills.
  • Experience in technical support operation for external customers solution projects and ensure customer service within SLA
  • Experience in server-grade hardware maintenance
  • Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)
  • Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)
  • Experience in automation (Ansible)
  • Experience in bash scripting
  • Some knowledge of PHP and Perl scripting
  • Some knowledge of using Wireshark would be beneficial
  • Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)
  • Experience in ELK, Speedtest application

Personality

  • Good work ethics
  • Self-starter
  • Innovative
  • Must be able to work as a team

Office/Company Address

Country Singapore
Region Central Region
City Kallang
Map Google Map

Benefit

  • Career Advancement
  • Positive & vibrant working environment
  • Performance Incentive Scheme

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Company Description

ANTlabs is a multiple award-winning technology solution partner for service providers’ unique Internet business needs.Founded in Singapore in Oct 199, ANTlabs provides technology solutions globally with three main focus areas: Hospitality, Large Venue, and Carriers.

For 20 years and counting, ANTlabs has enabled viable business models and faster ROI for telcos, ISPs, airports, hotels and campuses – using end-to-end solutions with key patented technologies. We provide telco-grade reliability and enterprise-grade security, while ensuring our solutions scale to meet both current and future demands.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 200708796R
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 11 days
  • Benefits & Others: Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: Central Region