Central Jobs Senior Manager/manager, Application Support Position at Resorts World at Sentosa Pte Ltd
- Job vacancies posted on: 11 months ago
We are currently looking for adequate candidates to fill the position of Senior Manager/Manager, Application Support. For candidates who reside in Central and its surrounding areas, we are looking forward to hearing from you to join our team at Resorts World at Sentosa Pte Ltd and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Computer/Information Technology & IT-Software with a minimum Bachelor's Degree, Post Graduate Diploma & Professional Degree.
We can give you a fairly competitive salary in the amount of SGD 2.000 - SGD 5.700 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Resorts World at Sentosa Pte Ltd |
| Position | Senior Manager/manager, Application Support |
| Region | Central |
| Career Level | Manager |
| Work Experience | 5 years |
| Qualification | Bachelor's Degree, Post Graduate Diploma, Professional Degree |
| Type of Work | Full-Time |
| Specialization Required | Computer/Information Technology, IT-Software |
| Minimum Salary | SGD 2.000 |
| Maximum Salary | SGD 5.700 |
Job Responsibilities:
- Oversee the IT Incident, Request and Escalation processes to ensure high levels of performance, maintain accurate reporting procedures and establish action items for service improvement when required
- Take ownership of major IT incidents and support tickets, coordinate between different parties for resolution, maintain effective communication to stakeholders and drive post incident reviews
- Champion continuous high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
- Uphold the quality of IT service and performance by understanding future demand from business growth and projects, and factor in such changes into capacity plans for all associated systems
- Manage vendor performance through service level management
- Lead the support teams to continually improve the end user experience and customer satisfaction
- Establish and maintain project score cards
- Support audit and compliance related activities
Job Requirements:
- Degree in Computer Science, Information Technology or other relevant fields
- At least 5 years of experience in IT service management or support roles in large scale organizations with diverse IT systems
- Experience in Consulting or System Integrator roles
- Experience in managing 3rd parties and 3rd party delivered services
- Excellent leadership and people management skills
- Analytical and strong in managing resources to successfully handle multiple deliverables on hand
- Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization
- Technical experience or prior exposure to gaming management system, customer relationship management (CRM) systems, digital signage or inventory systems is advantageous
Office/Company Address
| Country | Singapore |
| Region | Central |
| Address | 8 Sentosa Gateway, Resorts World Sentosa, 098269 |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit ww.rwsentosa.com.
Company Info
- Industry: Hotel / Hospitality
- Registration No.: 200502573D
- Company Size: More than 5000 Employees
- Average Processing Time: 19 days
- Benefits & Others: -, -
- Specific Location: Resorts World Sentosa
